Full refund, no questions asked — within 14 days of purchase, as long as your LM- code is still unredeemed.
Open a Discord ticket with your order email and we'll refund it and void the code.No refund. The moment your code becomes a license key, the product has been delivered in full and can't be un-issued.
You agreed to this at checkout when you asked for immediate delivery.Larry Menu is a digital licence. Your purchase gives you a single-use LM- code; running /redeemkey in our Discord permanently converts that code into a 30-day licence key tied to your account. Once a key is issued it can't be recalled, so that's the point where delivery is complete.
Until you redeem, nothing has really been handed over — so up to that point you can have your money back.
Consumers in the EU and UK normally get 14 days to cancel an online purchase. For digital content that right ends once delivery begins with your express consent. That's exactly what the tick-box at checkout is: you ask for immediate delivery and acknowledge that redeeming ends your right to cancel. We record that tick, with a timestamp, against your order.
If you tick it but don't redeem, you keep the full 14-day window described above. Nothing here affects rights you have if the product is faulty or not as described.
Larry Menu only runs on Gorilla Tag on Steam (Windows PC, flatscreen or PCVR via Link / Air Link / Virtual Desktop). It cannot run on a standalone Meta Quest headset. This is stated on the store page, in the FAQ and at checkout.
Bought it for a Quest and haven't redeemed? Open a ticket and we'll refund you. If you already redeemed, we can't refund — but talk to us anyway, we'd rather help you get it running on a PC than leave you stuck.
Try support first — most problems are a missing BepInEx install or an antivirus quarantining the loader, and both take minutes to fix in a ticket. We troubleshoot these every day.
If your key genuinely can't be made to work on a supported PC and you've had no real use out of it, open a ticket and we'll look at it case by case. Faulty-product rights always stand, whatever this page says.
⚠ Please talk to us before going to your bank.
A chargeback or dispute on a redeemed key permanently disables that key — it's banned automatically, the menu stops loading, and your Discord buyer role is removed. That's irreversible, and it also blocks any future purchase. Almost everything people file chargebacks over gets sorted in a ticket within a day.
We aim to reply within 24 hours. Approved refunds go back to your original payment method through Stripe and typically land in 5–10 business days, depending on your bank.
💬 Open a ticket in DiscordWe refund honest mistakes gladly. We don't refund keys that have been redeemed, shared, resold, or used to distribute the menu — those are banned instead, and the ban is permanent.